blucable reserves the right to change these policies at any time.
1. Eligibility Requirements
To be eligible to purchase any kind of our computers you must be ready to present any government-provided form of identification in our local store, preferably your driver's license, no student ID's are accepted. Your contact information will remain confidential and will not be sold or used by third parties for solicitation.
2. Our computers
Our custom built computers will be loaded with the most current devices from selected brands. All of our computers come with an original and genuine Microsoft Windows license key and each custom built computer goes through a 24/7 testing process for 2 calendar days. After the computer is tested, it is put on sale for a designated price plus the state sales tax in our online store as well as in our local store.
3. Returns & Warranty
You will be provided with a blucable certificate of warranty (if applicable).
You may be eligible to return if:
The computer stopped working for no reason in a period of 6 months of day of purchase.
The product did not fit your expectations and is returned in 2 calendar days of date of purchase and it is in the same working and physical conditions that it was at the time of purchase.
You may not be eligible to return a computer if:
There is sign of physical damage.
The warranty seal provided by our store is missing, ripped or removed.
The windows license key provided is missing.
We offer a 3 months warranty on any of our refubrished computers, you can purchase warranty time only on new or manufactured computers (Within 30 days of purchase). One year warranty will be an option available on our (brand-new) custom built computers with an additional option of purchase of extra warranty time of 1 to 2 years. Please read the following details about our warranty:
a. What is the warranty coverage?: The warranty will cover any software related problems that the computer may come up for 30 calendar days. If a second software problem occurs during the warranty period, the warranty is only effective if the preinstalled software has not been removed or modified. If the computer stops working do not try to fix it yourself (doing this will void the warranty), please bring it to us immediately for repair free of charge during the warranty period. The warranty will cover hardware as long as there is no physical damage and the warranty seal/sticker is not missing, damaged or ripped. We will cover computer hardware that stops working for no reason in a period of 30 calendar days. We strongly encourage you to take very good care of your computer as all computers are not "hitting friendly" and by doing this you avoid problems to yourself and to us.
b. What will the warranty not cover: The warranty will not cover computers with sign of physical damage of any kind. All computers will have seal or sticker. If this is removed, damaged, ripped, or missing, the warranty is completely void. We will have an online profile for each computer with detailed pictures showing the conditions in which they were sold. If the computer is damaged by any kind of accident, warranty is void also unless you purchase our premium warranty package. If you use a different power cord other than the one provided with the computer system, this may cause an overcharge in the computer and cause it to collapse, things like this will make the warranty to be voided automatically.
4. Abandonment Policy
Due to the limited space and property liability issues, we CANNOT hold your device forever. Keeping with this, all customers agree to make a diligent effort to keep in contact with blucable and decide how they would like their device/order resolved in a timely manner. If blucable doesn't hear from you (via e-mail, phone or fax) for a period of more than 35 days we will assume you have abandoned your device/order with us and we will take the following action: We will attempt to contact you via e-mail and/or phone (if we have both) at least 3 times and wait until it has been 15 days since our last contact with our customer. If then we are still are unable to resolve the desired action, we will still wait 5 more days making this a total of 55 days, at that point we will assume your device/order and its contents have been permanently abandoned and we will irreversibly make dispose of your device/order.
COMPUTER REPAIR/SERVICE AGREEMENT
1.1 Blucable® will only perform and provide computer services, repairs, and upgrades as requested by the customer. Blucable® will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)
1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below)
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Blucable® will not be responsible for data loss. (See para 4.4 below)
1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service.
2. BILLING TERMS (HOW DO YOU WANT TO BE CHARGED? BY THE HOUR OR BY THE JOB?)
2.1 Computer services/repairs are billed as stated on the service order provided. By the hour: Charges will be calculated in quarter-hour increments, and carry a minimum half-hour charge of $35.00. Each quarter hour additional charge will be $20.00. The maximum service charge will be $200.00 (2 hrs+ 45 minutes) regardless of time required to service/repair your PC beyond this time frame. By the job: A total price will be given to you based on your needs before hand.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Blucable®.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
3.3 Blucable® accepts cash, checks, and credit cards. Note: Checks are cleared within 24 hours as an eCheck.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold Blucable® and any person(s) associated with Blucable® or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to backup your data. Blucable® will not be responsible for data loss. (See para 1.4 above)
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.
6. REPAIRS & SERVICE GURANTEE
6.1 All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Service Order.
6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Blucable® will perform the repair/service free of any labor charge. Only the new parts will be charged. (See examples on the backside.)
7.1 Free Estimates. All repair/service estimates are free.
7.2 A $25.00 Estimate Fee is charged after 30 minutes if the technician is not allowed to concentrate on the estimate for service.
7.3 Customers are asked to not interrupt the technician as the evaluation and estimate are completed. Save all additional questions until after you receive the estimate.
7.4 Answer only those questions that the technician may ask in order to properly evaluate your PCs problem.
What information do we collect?
We only collect information from you when you register in our website or fill out any forms in it.
When ordering or registering in our website, as appropriate, you may be asked to enter your full name or e-mail address. You may however visit our website anonymously.
What do we use your information for?
Any of the information that we collect from you may be used in the following ways:
- To personalize your experience (Your information help us to better respond to your personal needs
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
- To administer a contest, promotion, survey or other site feature
- To send periodic e-mails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc).
- To administer a contest, promotion, survey or other site-only feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information)
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
- post those changes on this page
- send an email notifying you of any changes
- Last Changed Date: May 26th 2011
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